Employee benefits
Find contact information and resources for West Fraser employee benefit providers in Canada and the United States.
Benefit providers and coverage vary by location, employment group and plan. Contact your local Payroll or Human Resources representative if you are unsure which information applies to you.
Protect your personal information
Do not send medical information, claim details, banking information, identification documents or other sensitive personal information through this webpage or to a general West Fraser mailbox. Use your provider’s secure website or contact your local Payroll or Human Resources representative for guidance.
Canadian employee benefit providers
Find contact information for Canadian benefit providers below. Contact your local Payroll or Human Resources representative if you need information about your eligibility.
Extended health and dental
Provider: Pacific Blue Cross
Contact:
- 604-419-2381 in British Columbia
- 1-866-366-0430 toll free
- Visit My PBC Benefits
- Mobile app: My PBC Benefits
These guides provide instructions for using Pacific Blue Cross services. Select the guide that applies to you.
Submitting a Pacific Blue Cross claim
English
- Extended health claim instructions
- Pharmacy claim instructions
- Dental claim instructions
Français
- Instructions pour les réclamations de pharmacie
- Instructions pour les réclamations de soins dentaires
The French extended health claim guide is not currently available. Contact your local Payroll or Human Resources representative if you need assistance.
Registering for Pacific Blue Cross services
English
- Online registration instructions
- Mobile app registration instructions
Français
- Instructions pour les services en ligne
- Instructions pour l’application mobile
Pension and registered retirement savings plan
Provider: Varies by plan
Contact:
- Email the West Fraser pension team
Contact the pension team or your local Payroll or Human Resources representative if you are unsure which plan applies to you.
Employee Share Purchase Plan
Provider: Computershare EquatePlus
Contact:
- 800-517-3494
- Visit EquatePlus
Employee and Family Assistance Program
Provider: Dialogue
Contact:
- 1-833-352-3789
- Visit Dialogue
- Mobile app: Dialogue
Employees should use Dialogue’s secure website or mobile app for personal or confidential matters.
Life insurance and disability benefits
Provider: Manulife
Salaried employees:
- Email the Canadian benefits team
Hourly employees:
- Contact your local Payroll Administrator or Human Resources representative.
Accident insurance
Provider: AIG
Salaried employees:
- Email the Canadian benefits team
Hourly employees:
- Contact your local Payroll Administrator or Human Resources representative.
Find contact information for U.S. benefit providers below. Contact your local Payroll or Human Resources representative if you need information about your eligibility.
Medical, dental and vision
Provider: BlueCross BlueShield of Tennessee
Contact:
- Member services: 800-565-9140
- Nurse line: 800-818-8581
- Dental: 800-523-1478
- EyeMed vision member services: 877-342-0737
- Visit BlueCross BlueShield of Tennessee
Prescription services
Providers: MedImpact and Payer Matrix
Contact:
- MedImpact: 800-788-2949
- Payer Matrix: 877-305-6202
- Visit MedImpact
Health savings and flexible spending accounts
Provider: HealthEquity
Contact:
- 866-346-5800
- Visit HealthEquity
The Hartford insurance and leave services
Services:
- Life insurance
- Accidental death and dismemberment insurance
- Business travel accident insurance
- Short-term disability
- Long-term disability
- Family and Medical Leave Act leave
- Parental leave
Provider: The Hartford
Contact:
- 888-277-4767
- Visit The Hartford
Retirement plan
Provider: Fidelity
Contact:
- 800-835-5095
- Visit Fidelity NetBenefits
Retirement planning and financial education
Provider: Morgan Stanley
Contact:
- 888-464-2075
- Visit Morgan Stanley Online
Employee Assistance Program
Provider: Magellan
Contact:
- 800-523-5668
- Visit Magellan Healthcare member services
Wellness program
Provider: Navigate
Contact:
- 888-282-0822
- Visit Navigate
Employee Share Purchase Plan
Provider: Computershare EquatePlus
Contact:
- 800-517-3494
- Visit EquatePlus
UnifyHR
Provider: UnifyHR
Contact:
- 469-208-0929
- Visit UnifyHR
Other U.S. benefit inquiries
For benefit questions not covered above, contact the U.S. benefits team: