Technical Support Analyst - 6 Month Term

West Fraser’s IT team in Quesnel, BC is hiring a Technical Support Analyst for a six‑month term, with potential to transition to a permanent position.

TECHNICAL SUPPORT ANALYST

Reporting to our Manager of Customer Service, in our IT group, your role provides support, analysis, and development assistance for all technology that supports the daily operation of our facilities. 

What You'll Do:

• Troubleshooting technical support issues that have escalated beyond service desk
• Provide primary computer systems support for all West Fraser facilities
• Provide hands-on experience in technical support for 100+ Windows-based PCs, laptops and printers
• Install, maintain, and troubleshoot end user workstation hardware, peripheral devices, software and network hardware
• Perform on-site assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
• Respond to incoming calls, service tickets and/or e-mails regarding problems
• Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
• Develop and maintain an inventory of all IT infrastructure components
• Participation in projects implementing new technologies to support strategic initiatives
• Support the development and implementation of new computer projects and new hardware installations
• Work with vendors that support various technology related services (e.g. cabling, third-party support, mill applications)
• If necessary, liaise with third-party support and PC equipment vendors
• Forward mill-level ideas or concerns to IT management
• Gaining exposure to maintenance and reliability areas of our business operations
• Integrating into a team of professionals motivated to use technology to give our organization a competitive advantage

What You'll Have:

• A Two-year degree in Information Technology or equivalent technical certifications
• Experience working in a team, customer service focused environment
• A self-starter & self-motivator
• Strong technical, problem-solving, and trouble-shooting skills
• Knowledge of/Experience with Windows 7 and later
• Knowledge of/Experience performing PC & server maintenance on hardware, OS and system software
• Knowledge of/Experience with Windows Server 2008 & above, LINUX and UNIX
• Knowledge of network infrastructure, VM server setup and configuration
• Required to work after hours and weekends at times
• Excellent written and verbal communication skills
• Ability to travel 25% - 50% of the time, including occasional international travel to the United States

Compensation Package:

• The salary range for this position may vary depending on experience, education, and location. The yearly salary range is between $60,000 - $75,000
• Annual bonus opportunity 

Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays

Life in Quesnel

Quesnel is a vibrant community of approximately 25,000 residents, offering affordable housing, modern educational and recreational facilities, and year-round community events. With abundant outdoor activities and welcoming residents, Quesnel is an ideal place to live, work, and enjoy the best of British Columbia.

About Us:

West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe. 

From lumber to engineered wood products, West Fraser delivers high-quality, naturally renewable building materials to the world. In all aspects of our business, we’re committed to responsible product sourcing and harvesting practices, backed by globally-recognized forest certifications. 

Diversity:  

At West Fraser, we strongly believe promoting diversity and inclusion is essential to our success. Our commitment to creating inclusive workplaces is reflected in our core values, and we constantly strive to foster a culture that values and respects every individual’s unique background and perspective. By joining us, you will have the opportunity to be a part of a team dedicated to shaping a brighter future by embracing diversity and promoting inclusivity. Join our team at West Fraser and help us build a more diverse and inclusive community.

Sustainability:

West Fraser is fully committed to sustainable forest management as defined in our environmental policy, which is reflected in every aspect of our work. We adopt new technologies and innovations to create exceptional building materials. Wood products are a natural, renewable, recyclable, and environmentally sustainable choice for consumers who prioritize sustainability.

Sustainability Report | West Fraser

Learn more about us!

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