Application Support Analyst (Order to Cash Function)

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. The corporate IT department is currently recruiting for an Application Support Analyst for the Order to Cash function.

You'll Do:

The Application Support Analyst, Order to Cash, is responsible for supporting stable, consistent business operations enabled by a suite of applications. This role serves as the primary point of contact to address user issues, monitor application health and assist in troubleshooting efforts.

Reporting to the ERP Systems Manager, Order to Cash, this position is focused on the sales, transportation and accounts receivable processes and related applications. Working closely with the sales, logistics, and finance teams, they will develop and maintain a strong understanding of business processes and how these processes are executed in various applications.

• Monitor and support daily transaction processing.
• Respond to issues reported by users by troubleshooting and achieving resolution.
• Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
• Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
• Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
• Provide new hire training for end users and ongoing training for new application functionality and best practices.
• Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
• Create test plans and execute functional testing of new features, bug fixes or other application updates.
• Lead User Acceptance Testing of new features, bug fixes or other application updates.
• Participate in disaster recovery and business continuity testing.

You have:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
• 3-5 years of experience supporting ERP applications
• Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
• Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
• Prior experience in a manufacturing or supply change environment is an asset.
• Excellent problem-solving skills and attention to detail
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Demonstrated ability to prioritize and manage work across multiple teams and projects

Our highly competitive compensation package and outstanding benefits include:

• Benefits starting Day 1
• Competitive starting pay
• Medical
• Dental
• Vision
• Wellness Pay Program
• 401k with company match
• Life Insurance
• Disability Insurance
• Paid vacations and holidays

Apply:

If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: www.westfraser.com/jobs

We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process and be sure to attach a resume as resumes will not be accepted at the site. No phone inquiries, please.

West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world’s largest producer of oriented strand board (OSB). 

Our employees operate in a culture that values safety first and rewards hard work. We recognize and support our team culture and focus on growing our team by promoting from within – many of our employees have built their careers with us.

West Fraser believes inclusive, diverse teams build a more vibrant workforce, safer operations, and a stronger company overall. We strive to create workplaces and leadership teams that are reflective of the diverse communities we are a part of. We will not discriminate against any applicant for employment on the basis of race, gender, national origin, or any other protected legal characteristic.

West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace