Customer Service Team Member - Germantown, TN

Student Position:


Job Category:

Sales & Transportation







Customer Service Team Member

Germantown, TN

West Fraser is a diversified North American wood products company producing southern yellow pine lumber and wood chips across the Southern US and Western Canada. We are the largest lumber producer in North America!

Our employees operate in a culture that values safety first and rewards hard work. We recognize and support our team culture and focus on growing our team by promoting from within – many of our employees have built their careers with us.

The Customer Service Team Member is an integral member of West Fraser’s Germantown, TN sales team. This person would work with the sales team to build relationships with mill personnel and customers in order to maximize value to business.  The position reports to Manager of Marketing and Sales.

Responsibilities include:
•Assist other team members with the daily work flow
•Communicate with plants on product scheduling, transportation and other issues
•Build relationships with customers and the mills
•Enter contracts and orders sales order system
•Schedule orders and review to ensure delivery
•Take incoming sales calls and make calls to customers
•Customer and mill visits as needed
•Resolve product claims and issues
•Monitor credit issues with customers
•Participate in weekly sale meetings

•Excellent communication skills with a customer-service focus
•Ability to effectively multi-task and quickly change priorities
•Strong organizational and record-keeping skills
•Team player versus independent contributor
•Strong analytical skills
•Good computer skills in Microsoft Office
•Negotiation skills
•Ability to work under significant pressure at times
•Highly motivated

Other requirements include:
•Two (2) years of customer service experience
•Two (2) to Four (4) year college degree preferred
•Experience in lumber sales is a definite plus
•Able to travel up to 15%, as needed
•Must successfully complete a pre-employment drug screen and background check

•West Fraser offers competitive benefits including, medical, dental, life insurance, disability, vacation, retirement and 401-k savings plans.

Internal Candidates: We encourage you to apply using UltiPro's online application. Please login to your UltiPro account ( In the Menu, select "My Company" and "View Opportunities" to view the position description and to submit your online application.

All persons meeting that criteria above are encouraged to apply, however, only those individuals selected for an interview will be contacted. Applications will not be accepted at the location.  No phone inquiries, please.

West Fraser, Inc. is an Equal Opportunity Employer M/F/V/D