B.C. Wildfires: Information & Resources

Click on the “Details” button to see information for West Fraser employees affected by the wildfires in British Columbia.


Chasm, WIlliams lake and 100 mile house Contact Information

All of our affected mills are back up and running. If you have not returned to work or been in contact with your supervisor about returning to work, please contact your mill using the details below.

  • Chasm Sawmill: 250-459-2229 
  • 100 Mile Lumber: 250-395-8200
  • Williams Lake Plywood: 250-392-7731
  • Williams Lake Sawmill: 250-392-7784

This is a difficult and stressful time for many of our employees who have been displaced or otherwise affected by the B.C. wildfires. There is a tremendous amount of information and resources available to assist our employees (and others) impacted by B.C. fires. Below is some important information for employees.

Please contact your mill's number listed above if you have further questions.

West Fraser Information Line

For general questions and information or if you are unable to make contact with your mill, you can also contact our toll-free West Fraser Employee Information Line at:

  • 1-844-995-2992

Information for Evacuees

Please remember to register as an evacuee through Red Cross (monetary aid) and at your local emergency reception centre (immediate assistance for accommodations, food, medical or prescription support).

Red Cross

Emergency Reception Centres

Employment Insurance Information

Please start an Employment Insurance Claim by visiting any local Employment Office (Service Canada) or click here to file a claim online.

Please use the reference code 5986012017071017 to identify yourself as affected by the wildfires.

You do not require a Record of Employment prior to filing your claim. Records of Employment for all employees not currently working are being prepared by West Fraser’s payroll group and will be filed electronically on your behalf.

West Fraser Employee & Family Assistance Program (EFAP)

During this challenging time, an EFAP 'hotline' has been made available by West Fraser through Walmsley and Associates.  The 24/7 'hotline' is a confidential counselling service for employees and their dependents. Service can be provided via telephone or in-person as the situation requires. Existing EFAP resources continue where available.

  • EFAP 'hotline': 1-800-481-5511

If you or your dependents are in crisis or distress and need immediate response you can also call Crisis Line Association of BC for 24/7 mental health support:

  • 310-6789 (no area code)

Additional health services can be accessed through HealthLinkBC:

  • 811

The health and safety of all our West Fraser families is of paramount importance. Stay safe and use government services to find current information and resources where necessary:
BC Wildfire Service – current status of BC wildfires
Emergency Preparedness, Response & Recovery
Cariboo Regional District Emergency Operations
DriveBC – road conditions and closures
BC Air Quality – the air quality health index to help you make decisions to protect your health

This has been a very challenging time for our employees and families that are impacted by the fires. I am very proud of our employees who have worked tirelessly to protect our mills, fight forest fires and support each other. This is true for all those that work at Williams Lake, 100 Mile House and Chasm but I also am so gratified by the support that our affected employees and mills are receiving from those throughout West Fraser. Thank you.
                                                                                                                                                                  - Ted Seraphim, President and CEO